Citizens Charter
| Sl No | Name of the Services | List of Documents Required | Timelines for Providing Service (in days) | Officer Responsible | Supervisor Officer Responsible (In Case of Escalation) |
|---|---|---|---|---|---|
| A | Clinical Services | ||||
| 1 | Out Patient Services | Registration of Patient | Same Day | RMO | MS |
| 2 | In Patient Services | Admission Paper | Same Day | RMO | MS |
| 3 | Emergency Services | Registration of Patient | Emergency & Elective | HOD of Concerned Department | MS |
| 4 | Operation Services | Referral by Concerned Dept. | Same Day | RMO | MS |
| 5 | Diagnostic Services | Advice of Concerned Doctor on Case Paper | Same Day | RMO | MS |
| 6 | Laboratory Services | Advice of Concerned Doctor on Case Paper | Same Day | RMO | MS |
| 7 |
DOTS Services |
Advice of Concerned Doctor on Case Paper | Same Day | Doctor on Call | MS |
| 8 |
ICTC Services |
Advice of Concerned Doctor on Case Paper | Emergency & Elective | Doctor on Call | MS |
| 9 | Radio-Diagnosis Services | Advice of Concerned Doctor on Case Paper | Same Day | Doctor on Call | HOD |
| 10 |
Blood
Bank Services |
Advice of Concerned Doctor on Case Paper | Same Day | BTO | In charge (Blood Bank) |
| 11 |
Mortuary Services |
Inquest Panchnama | Same Day | Doctor on Call | MS |
| 12 |
Casualty Services |
Registration of Patient | Same Day | CMO | RMO |
| B |
Supporting Services |
||||
| 1 |
Central Pharmacy |
Advice of Concerned Doctor on Case Paper | Same Day | In Charge (Pharmacy) | MS |
| 2 |
Hospital Kitchen |
Admission Paper | Same Day |
In
Charge (Kitchen) |
MS |
| 3 | Information For Patients | ------ | Same Day | RMO | MS |
| 4 | Enquiries And Information | ------ | Same Day | RMO | MS |
| 5 |
Complaints
And Grievances Reddresal |
Registered Complaint | Same Day | GrievanceRedressal Officer | Dean |
| C |
Issue
Of Certificate |
||||
| 1 |
Medical Certificate |
Application & Opinion of Concerned Doctor on Case Paper | Same Day | RMO | MS |
| 2 |
Disability Certificate |
Registration & AadharCard | Within a Week | Committee | MS |
| 3 | Medico-Legal Certificate | Police Letter, Case Papers | Within 48 Hours | CMO | RMO |
| 4 | Birth & Death Registration Certificate | Case Papers of Hospital | Same Day | In Charge | MS |
| D |
Academic Certificates |
||||
| 1 |
Bona
fide Certificate |
Student's application | Within a Week | Administrative officer | Dean |
| 2 | College LeavingCertificate | Internship Completion Certificate , Last leaving Certificate | Within a Week | Administrative officer | Dean |
| 3 |
Attempt Certificate |
All Concerned Mark lists | Within a Week | Administrative officer | Dean |
| 4 |
Character Certificate |
Student's application | Within a Week | Administrative officer | Dean |
| 5 | Hostel Living Certificate | Student's application and fee receipt | Within a Week | Administrative officer | Dean |
| 6 | Experience Certificate for Employee | Employee's Application | Within a Week | Administrative officer | Dean |
| 7 | No Objection Certificate for Employee | Employee's Application | Within a Week | Administrative officer | Dean |
| 8 |
Relieving Certificate |
Employee's Application | Same Day | Administrative officer | Dean |
| 9 | Medical Reimbursement | Application in Prescribed format | Within a Week | RMO | Dean/DIRECTOR |
COMPLAINT HANDLING MECHANISM ( CHM )
| Sr No | Particulars | Description |
|---|---|---|
|
1 |
Where to lodge a complaint |
Inward Section |
|
2 |
Acknowledgement of complaints |
Inward Clerk |
|
3 |
Time for resolution of complaint |
Depends on nature of Complaint |
|
4 |
Escalation of complaints |
Appropriate Action will be taken |
|
5 |
Time for resolution of complaint after escalation |
Depends on nature of Complaint |
|
6 |
Name & Contact details of Grievance Redressal officer |
Dr.M Sreedhar, Prof & HOD, Dept of Community Medicine |
